Snapped pole
"Great to be able to replace the pole when it broke however it would be good to do replacements for the other poles on the compass hub as well as they easily break under pressure."
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Retreat Compass Hub v2 Roof Long-Pole - D 12.7 mm - L - 358 cm
Getting your item
Product ID: A1256/902
Product details
General
Product ID
A1256-902
Activity
Camp
Design Features
Reviews
Overall rating: 5.0 / 5 from 4 reviews.
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Review highlights
Reviews
Website is nice and easy
"Website is nice and easy to use and free freight is a big bonus."
Up again
"Thank you for supplying spare poles and parts. Two small tokens to help sustain why we bought it and we dont through it away cos of one bloody broken pole. nga mihi Kathmandu."
Excellent
"Excellent"
Q&A
- Do you know when these will be back in stock
- Sorry, but there are currently no plans within the next few months for these poles to be restocked
- When will this be back in stock? Ours broke and needs to be replaced and we cannot use it without this part.
- I'm really sorry, but there is no current restock date for these poles within the next few months
- Do you know when these will be back in stock? I used my gazebo for the first time and it Broke.
- I'm really sorry, but there are no plans for these poles to be restocked within the next couple months. If urgent, I would suggest enquiring instore as they can sometimes source parts off returned items.
Material and care
Materials
Pitching Instructions
- Download PDF
Care instructions
Delivery and returns
Delivery
Rates
We offer free standard shipping for all members within New Zealand. Simply sign in or create an account to access free delivery.
If you are not a member, a flat rate of $12 is charged for orders.
NZ Delivery
Standard delivery is typically:
- 1-2 business days for the South Island
- 2-4 business days for the South Island (Rural)
- 1-3 business days for the North Island
- 2-5 business days for the North Island (Rural)
We use NZ Post as our delivery partner, and you can read more in our help centre.
Returns
Returning an item
We offer 60-day returns in New Zealand for change of mind as long as all items are unused, in original packaging (with tags attached), and you have proof of purchase.
Either pop into your local store or post it back to us.
Read more about returns in our help centre.