Poles
"Great service"
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Find out more about our returns policy.
Size:
Standard NZ delivery times:
Product ID
Activity
Length.
Overall rating: 4.181818 / 5 from 11 reviews.
Review topics: [].
"Great service"
— Ganga N. (5/5)
"Booked to go camping with the kids and found that our Pole was damaged. There was not any in central north island… but we had one fast tracked from HQ. Thanks"
— Wayne M. (5/5)
"Kathmandu service centre were helpful. The poles arrived on time and were just what we needed. Excellent service. Thanks"
— Vivienne H. (5/5)
"Great service i got want i needed fast . Thank you."
— Glenn (4/5)
"Camping in Kaiteriteri, we notice at 4pm out tent pole has snapped. With wind and rain predicted we can't leave it as is. We ring Kathmandu in Nelson, we get the most helpful guy ever answer the phone. Long story short, he offers to wait an extra 15 minutes after the store closes, if we haven't arrived, he will purchase himself and wait out the front for me to arrive. Totally blew our minds with his generosity"
— Macca1980 (5/5)
"I purchased a replacement blue pole from the selection of poles available for the Retreat 360 tent. This was intended to replace the blue pole that was damaged. Turns out the new Blue Pole is a complete different length and shape to the original Blue Pole. I made this purchase online after being advised in-store that I could not buy a replacement bungee cord (that is all that was broken) and that instead I would have to purchase a new pole. The team member instore advised that pole I purchased was the correct pole only there was not available immediately so I ordered it online. To date I can not find a replacement pole available from Kathmandu that will work as they do not appear to provide replacement options for the other poles."
— Joe C. (1/5)
"Great sturdy and strong pole. Bought to fit my old tent (not Kathmandu) and works perfectly. Great to be able to buy these spare parts and suck good quality"
— Andrea G. (5/5)
"Better quality than the original tent poles. Sturdy thicker and seem more robust."
— Christine H. (5/5)
"Not happy with this product. I’ve had two poles break the last two times I’ve pitched the tent. Have taken care to make sure poles were put together properly and no undue strain was being placed on them."
— Tamsin D. (1/5)
"So easy to get these to replace our broken ones, which did last a long time."
— Marilee W. (5/5)
Length
Rates
We offer free standard shipping for all members within New Zealand. Simply sign in or create an account to access free delivery.
If you are not a member, a flat rate of $12 is charged for orders.
NZ Delivery
Standard delivery is typically:
We use NZ Post as our delivery partner, and you can read more in our help centre.
Returning an item
We offer 60-day returns in New Zealand for change of mind as long as all items are unused, in original packaging (with tags attached), and you have proof of purchase.
Either pop into your local store or post it back to us.
Read more about returns in ourΒ help centre.