Kathmandu made the effort to
"Kathmandu made the effort to get this spare part to me as quickly as possible. It meant the kids stayed high and dry on school hols camping trip! Big thanks team"
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Size:
Standard NZ delivery times:
Product ID
Activity
Length.
Overall rating: 4.0 / 5 from 12 reviews.
Review topics: [replacement, service, guy, poles].
"Kathmandu made the effort to get this spare part to me as quickly as possible. It meant the kids stayed high and dry on school hols camping trip! Big thanks team"
— Michelle G. (5/5)
"got what I ordered, Let's see how long this one lasts before it breaks as well. Good service from customer service on mix-up in order."
— Corynne S. (3/5)
"What could be the reason for not carrying these in a shop. Only in the warehouse I'm informed. 6 days to get to me - thanks Kathmandu"
— Thanks N. (1/5)
"I bought replacement because the fibre glass had broken at the point of connection to the metal sleeve. New replacement pole buckled at the insertion point into the metal sleeve after the first use."
— Jezza W. (1/5)
"Look, there are three different colours and three different lengths, of poles, coded to where in the tent they are installed. So rather than having 2 sets of three options, giving 9 combinations, 6 of which are useless, and thus not stocked, how about giving your web team an understanding of what they are selling, and just have the 3 options that are available for sale? Much less confusing."
— Mattzg (3/5)
"Brilliant being able to get a replacement pole - it fit perfectly"
— Rosemary B. (5/5)
"We recently found our Retreat 180 had a broken black pole and we were impressed to find Kathmandu still has these as a spare part, nearly 14-years after I bought the tent! SO have bought a couple, the guy was very knowledgable and helpful, parts have now arrived. Thanks!"
— Andrew C. (5/5)
"Great replacement for a worn pole"
— Sarah H. (5/5)
"Fast as delivery very happy with products thankyou attttttttt"
— Louise L. (5/5)
"Mtched up as expected. Hope we dont break another one. Quick service thanks."
— Vaughan I. (5/5)
Rates
We offer free standard shipping for all members within New Zealand. Simply sign in or create an account to access free delivery.
If you are not a member, a flat rate of $12 is charged for orders.
NZ Delivery
Standard delivery is typically:
We use NZ Post as our delivery partner, and you can read more in our help centre.
Returning an item
We offer 60-day returns in New Zealand for change of mind as long as all items are unused, in original packaging (with tags attached), and you have proof of purchase.
Either pop into your local store or post it back to us.
Read more about returns in ourΒ help centre.