Incorrect purchase with a great outcome
"I made a mistake with this purchase thinking it was going to be warm enough for me. I called the help line and then a local store to me to see if the Epic hooded down was available, everyone I spoke to was super helpful, had stock held till I could get to the store, and provided a smooth exchange for the correct jacket. Very pleased with the service and now my old one will be donated for someone else to use. thanks team."