Help Centre

Here you will find a comprehensive collection of helpful articles ranging from product size guides to our shipping and return policies. If there is anything you can’t find, just call our friendly support team, they are always happy to help.


Contact Us

Our customer support team is here to help.

Phone
0800 001 234
Email
support@kathmandu.co.nz
Support Hours
Mon-Fri 8.30am-5pm NZST

Returns & Exchanges

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Returns within New Zealand

Please allow 14 business days for us to receive and process your return.

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How to return an item by post

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Change of mind? No worries.

Kathmandu provides quality outdoor gear for travel and adventure that is built to last. We believe you will be fully satisfied with your Kathmandu product.

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Returns & Exchanges Policy

Any rights you have under this policy in relation to your Kathmandu product are additional to any rights you may have under consumer laws.

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Summit Club benefits

Summit Club benefits

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Joining Summit Club

Joining Summit Club

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Updating your details

You can update you details online through My Account.

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Resetting your password

If you have forgotten your password, go to Forgot Password, enter your email address or Summit Club membership number and click on ‘Reset Password’.

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Replacing a lost card

If you have lost your Summit Club card, please email summit.club@kathmandu.co.nz and we will arrange for a new card to be sent out to you.

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Can't find the answers to your questions?

Email
support@kathmandu.co.nz
Facebook
facebook.com/kathmandu
Twitter
twitter.com/kathmandugear