FIND YOUR NEAREST STORE
Come in and visit us in one of our many stores
Changed your mind? No worries, you can return your purchase for a refund.
*Items purchased using Afterpay (online) must be returned via post if a refund is required. You can also return an Afterpay purchase made online to one of our stores if you have the Afterpay card app on your phone to process the refund. Items purchased from marketplaces such as Ebay, TradeMe, Amazon and other authorised third party resellers must be returned via the marketplace you purchased from. Please refer to the relevant marketplace for details of the returns policy that applies to your purchase.
The change of mind returns & refunds terms and conditions are set out below. These terms apply to change of mind returns only, not returns for faulty, damaged or incorrect items.
If there is a problem with your item, including faulty items, damaged items or if we accidently sent you the wrong item, we’ll sort you out - visit us in store or contact a member of our team before you return your purchase and we can talk you through your options.
Items purchased in store must be returned to a store. You can return an item to your nearest Kathmandu store.
Or, you can return an item by post by completing the returns procedure on your packing slip or by filling out a Returns Form, securely packaging your item and posting to:
33 Kennaway Road
It’s your responsibility to return the items to us in a safe and secure way to avoid loss or damage. Please allow 14 days for us process your return once it’s been received by us. International customers, please mark your parcel ‘returned goods’ to avoid customs delays and allow additional time for your return to reach us. We will notify you by email when we have processed your refund. Processing times for returns may take longer during sales periods.
We are committed to complying with all obligations under consumer law. Any rights you have under this policy in relation to your Kathmandu product are additional to any rights you may have under consumer laws.
If you have any queries or require any assistance concerning this policy, please contact us.