International returns

Contact Us

Our customer support team is here to help.

Phone
0800 001 234
Email
support@kathmandu.co.nz
Support Hours
Mon-Fri 8.30am-5pm NZST

You can return an item by post using any international postal service or courier. We recommend you mark your parcel as ‘returned goods’ to avoid customs delays.

On international orders, we will not reimburse the cost of return shipping, or accept liability for customs duties or taxes. Please note we do not offer exchanges for international orders. If an alternative product is required, you will have to place a separate order for this.

International returns can take up to 21 business days (excluding weekends and public holidays) for international returns to be received by our warehouse. Please also allow three business days from the date of receipt for your return to be reflected in our system. We will send an email to confirm your refund. It will then take up to 10 business days for the refund to be credited against your original payment method. Refunds may take longer to process during sales periods.

Can't find the answers to your questions?

Email
support@kathmandu.co.nz
Facebook
facebook.com/kathmandu
Twitter
twitter.com/kathmandugear