Returns & Exchanges

Contact Us

Our excellent customer support team is here to help.

Phone
0800 001 234
Email
support@kathmandu.co.nz
Support Hours
Mon-Fri 8.30am-5pm NZST

Kathmandu provides quality outdoor gear for travel and adventure that is built to last. We believe you will be fully satisfied with your Kathmandu product.

We are committed to complying with all obligations under consumer law. Any rights you have under this policy in relation to your Kathmandu product are additional to any rights you may have under consumer laws.

If you have any queries or require any assistance concerning this policy, please contact us.

product return guide

Instore purchases
Please return via any Kathmandu store with your proof of purchase

Paypal, Gift card or Credit Card
Please return via post or at any Kathmandu store with your packing slip

Afterpay
If you purchased in-store using Afterpay, please return via any Kathmandu store with your proof of purchase. If you purchased via the Kathmandu website using Afterpay, please return via post with your packing slip as stores cannot refund using this payment method.

Ebay
Please raise a return request (see instructions on Ebay here) and return via post.

Trade Me
Please return via post with your packing slip.

International returns

You can return an item by post using any international postal service or courier.

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What if my item is damaged, faulty or incorrectly dispatched?

Our gear is thoroughly tested throughout our design process and we stand behind the quality of the products that bear our name.

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Gift card returns

If you return a purchase made by gift card, we will give you a replacement gift card or credit note to the value of the purchased item.

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Returns within New Zealand

Please allow 14 business days for us to receive and process your return.

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How to return an item by post

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Change of mind? No worries.

Kathmandu provides quality outdoor gear for travel and adventure that is built to last. We believe you will be fully satisfied with your Kathmandu product.

Learn More

Returns & exchanges policy

Any rights you have under this policy in relation to your Kathmandu product are additional to any rights you may have under consumer laws.

Learn More

7 Item(s)

Can't find the answers to your questions?

Email
support@kathmandu.co.nz
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Twitter
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