Returns & Exchanges

Contact Us

Our excellent customer support team is here to help.

0800 001 234
Support Hours
Mon-Fri 8.30am-5pm NZST

Kathmandu provides quality outdoor gear for travel and adventure that is built to last. We believe you will be fully satisfied with your Kathmandu product.

We are committed to complying with all obligations under consumer law. Any rights you have under this policy in relation to your Kathmandu product are additional to any rights you may have under consumer laws.

If you have any queries or require any assistance concerning this policy, please contact us.

product return guide

Instore purchases
Please return via any Kathmandu store with your proof of purchase

Paypal, Gift card or Credit Card
Please return via post or at any Kathmandu store with your packing slip

Please return via post with your packing slip as stores cannot refund to these payment methods

Please raise a return request (see instructions on Ebay here) and return via post.

Trade Me
Please return via post

Can't find the answers to your questions?