International shipping

Contact Us

Our excellent customer support team is here to help.

Phone
0800 001 234
Email
support@kathmandu.co.nz
Support Hours
Mon-Fri 8.30am-5pm NZST

We offer international shipping to most countries from New Zealand.

We use DHL for all our international orders. We don’t ship to international armed forces, freight forwarders or international PO boxes.

International shipping is available at flat rates of $29 and $49, depending on the zone. Summit Club members receive free international shipping on orders over $200. If you are not a current member and would like to receive this benefit, join Summit Club today.

The following is a list of countries we ship to, including estimated delivery times and cost:

  • North America
  • Europe
  • Asia-Pacific
  • Rest of world

Country

USA, Canada

Delivery Charge

$29

Estimated Delivery Time

4–8 days

Country

Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Uzbekistan

Delivery charge

$49

Estimated Delivery Time

3-10 days

Country

Bangladesh, Brunei, China, Cook Islands, Fiji, Guam, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, Marshall Islands, Nepal, New Caledonia, Pakistan, Papua New Guinea, Philippines, Samoa, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Vanuatu

Delivery Charge

$29

Estimated Delivery Time

5–10 days

Country

Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Bahrain, Barbados, Belize, Bermuda, Bolivia, Botswana, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Dominica, Ecuador, Egypt, El Salvador, French Guiana, Guadeloupe, Guatemala, Haiti, Honduras, Israel, Jamaica, Kazakhstan, Kenya, Lebanon, Libya, Maldives, Martinique, Mauritius, Monaco, Montserrat, Morocco, Nicaragua, Oman, Panama, Paraguay, Peru, Qatar, Saudi Arabia, Senegal, Seychelles, South Africa, Saint Kitts and Nevis, Saint Lucia, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Timor-Leste, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Uganda, United Arab Emirates, Uruguay, US Virgin Islands, Venezuela

Delivery Charge

$49

Estimated Delivery Time

3–10 days

International orders from kathmandu.co.nz are charged in New Zealand dollars (NZD). The exchange rate is determined by international credit-card providers or banks, who may add an additional processing or administration charge. The international credit-card holder is liable for this.

These delivery time frames include the processing of your order by our warehouse team and the time it takes for our delivery partners to get your order to you.

Please list any specific instructions for delivery when placing your order online.

For delivery to New Zealand, please place your order on www.kathmandu.co.nz. For shipping to the UK and selected European countries, please place your order on www.kathmandu.co.uk

Customs

Custom fees and taxes on orders may be charged by the destination country. These charges must be paid for by the person receiving the parcel. If delivery is refused, all costs incurred for the return of goods will be charged to the customer.

Kathmandu has no control over customs policies and charges, which can vary from country to country.

For further information, please check with our international freight provider DHL.

International shipping restrictions

Some items due to size restrictions and international legislation cannot be transported through our delivery provider. This includes (but not limited to) highly flammable items, aerosols, butane, blades, first aid kits, matches or any dangerous articles.

For international deliveries, the recipient is the importer of record and must comply with all laws and regulations of the destination country. As legislation and policies vary from country to country, please refer to local government sources for more information on delivery restrictions.

For further information, please refer to the Ministry of Transport site, which details Transporting Dangerous Goods safely and its associated acts, and check with check with our international freight provider DHL.

For information on the delivery of you order, see Order handling & tracking below.

Can't find the answers to your questions?

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