Shopping With Us

Learn more about our pricing structures & offers, sustainability practices and business policies.

We regularly hold sales, promotions and clearance events. These include Online Only Deals, promo offers and Summit Club exclusives. Given this, our prices and offers can vary depending on the event or promotion offered.

At times, we issue promotional codes for exclusive deals online. If you have received a promo offer and would like to apply this discount to an online purchase, at checkout enter its code in the ‘Apply a promo code’ field and press ‘Apply’. This will activate the offer for you and pricing will be automatically adjusted at checkout.

Summit Club members receive up to 20% off full-priced gear. We issue regular Summit Club exclusives, offering additional discounts on the regular price of selected items. Summit Club members also receive a $10 reward voucher for every $250 spent.

To be eligible for Summit Club pricing and benefits online you must first log in to your account. This will activate membership pricing and benefits on your purchases. If you are shopping in a store you will need to show your member number at the point of purchase.

Not all promotions are available in store or online. All offers on items, at the advertised price, are also subject to availability at the time of purchase.

Summit Club prices cannot be used in conjunction with any other offer, including sales, special deals and clearances. Purchase amounts, however, will still go towards your total spend balance.


For more information read the Summit Terms and Conditions or Contact us.

We do not ship orders from our Distribution Centre on the following holidays:

  • New Year's Day
  • Day after New Year's Day
  • Waitangi Day
  • Good Friday
  • Easter Monday
  • ANZAC Day
  • Queen’s Birthday
  • Labour Day
  • Canterbury Anniversary
  • Christmas Day
  • Boxing Day

Please allow additional delivery times of up to five business days if your order is placed within two days of the above public holidays.

We promote sustainability in all areas of our business.

To show our commitment to the environment, workers’ rights and the ethical treatment of animals, we have implemented the following business practices:

  • a chain of custody, from raw material through to finished product, on all materials used and sourced
  • a transparent verification method to meet our environmental policies
  • a social-compliance standard that aligns with global best practice
  • an ethical standard for the treatment of animals.

For more information on our sustainable practices, including our policies, see Our Footprint.

You can place phone orders with Kathmandu by calling our Customer Service team on 0800 001 234.

Phone orders can be made between 9am and 5pm NZST, Monday to Friday, with the exception of public holidays.

When ordering by phone, you will need to provide your contact details, billing and shipping address, Summit Club membership number (if applicable) and credit card details.

For phone orders, we accept Visa, MasterCard and Kathmandu gift cards.

Kathmandu Direct offers organisations, educational facilities, corporations and government departments access to discount pricing for bulk orders.

Kathmandu Corporate & Group Sales is a specialist service designed to meet the outdoor needs of a wide range of customers; including schools, humanitarian organisations, as well as corporate bulk orders.

This service offers exclusive pricing for corporate and commercial customers who purchase in bulk, and provides special promotional events across our 160 store locations.

Our Kathmandu corporate team can organise solutions for your uniform needs right through to your employee gift and reward programs.

Benefits include:

  • Exclusive discounts and offers
  • Free group pricing quotes
  • Expert advice on apparel and equipment selection
  • Tailored gear list compilations
  • In-store information
  • Bulk gift-card solutions

With over 30 years’ experience designing and providing quality outdoor clothing and equipment, let us help you ensure your staff, members, students and volunteers are fully equipped with the right clothing and gear for their needs.

To discuss group purchase options, please contact us on 0800 00 1234 or email direct@kathmandu.co.nz.

Important points:

  • Corporate discounts apply to full priced product and are not available in conjunction with other sale offers or Summit Club benefits.
  • Pricing is provided to your organisation with the understanding that the products supplied will not be on-sold commercially.
  • Shipping costs will apply for corporate or group sales orders.

Contact Us

Our customer support team is here to help.

Phone
0800 001 234
Email
support@kathmandu.co.nz
Support Hours
Mon-Fri 8:30am-5pm NZST