Help Centre

Here you will find a comprehensive collection of helpful articles ranging from product size guides to our shipping and return policies. If there is anything you can’t find, just call our friendly support team, they are always happy to help.


Contact Us

Our customer support team is here to help.

Phone
0800 001 234
Email
support@kathmandu.co.nz
Support Hours
Mon-Fri 8.30am-5pm NZST

Hybrid Trolley – How to replace the axle

Hybrid Trolley – How to replace the axle

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Ordering & Shipping

You can shop for Kathmandu products online, over the phone, or by visiting one of our retail stores. You can also order online and collect from stores.

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International shipping NZ

We offer international shipping to most countries from New Zealand.

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Creating an online account

Creating an online account gives you instant access to your details for a fast checkout experience.

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Public holidays

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International returns

You can return an item by post using any international postal service or courier.

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What if my item is damaged, faulty or incorrectly dispatched?

Our gear is thoroughly tested throughout our design process and we stand behind the quality of the products that bear our name.

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Gift card returns

If you return a purchase made by gift card, we will give you a replacement gift card or credit note to the value of the purchased item.

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Summit Club Membership Help

Summit Club Membership Help

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Checking your spend balance

You can check your Summit Club spend balance when logged in to your Summit Club Account or at the bottom of a printed receipt issued at a store.

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Can't find the answers to your questions?

Email
support@kathmandu.co.nz
Facebook
facebook.com/kathmandu
Twitter
twitter.com/kathmandugear