Gift Cards, Vouchers & Payments

Reward your friends and family with Kathmandu gift cards or learn how to redeem Summit Club reward vouchers for yourself.

Gift cards are available both online and in-store. When purchasing online an e-gift card email will be sent automatically to your nominated email address and can be used online or in store immediately.

E-gift cards are to be used as an alternative method of payment and can be redeemed in total or used as a part payment, only in the country of purchase. We do not refund cash for any unused gift card or voucher amount. Unredeemed values will remain on the gift card or voucher.

Gift cards can used for multiple purchases, both online and in store, until the balance reaches zero. They cannot be reloaded or exchanged for cash.

To use your gift card online, enter its code and PIN at checkout. Click on ‘Redeem a gift card’ and this value will be deducted from your shopping total.

You can view your gift card and voucher balance online at any time by entering your number and PIN. You can also check your balance in store.

To learn more about returning an item purchased with a gift card, please see our returns and exchanges information.

You may receive a reward voucher as part of your Summit Club membership or issued by our Customer Service or store staff.

Vouchers are to be used as an alternative method of payment and can be redeemed in total or used as a part payment, only in the country of purchase. We do not refund cash for any voucher amount. Unredeemed values will remain on the voucher.

Reward vouchers can be redeemed online and in store. Reward vouchers are only valid in the country of issue.

To use your reward voucher online, enter its code and PIN at checkout. Click on ‘Redeem a gift card’ and this value will be deducted from your shopping total.

Treat your gift cards and vouchers like cash. Lost and stolen gift cards and vouchers will not be replaced or refunded.

To view the full conditions, see Terms & Conditions.

Please contact our Customer service team.

At times, we issue promotional codes for exclusive deals online. If you have received a promo offer and would like to apply this discount to an online purchase, at checkout enter the code in the ‘Apply a promo code’ field and press ‘Apply’. This will activate the offer for you and pricing will be automatically adjusted at checkout.

Our websites are professionally hosted and operate in a secure environment. We use Comodo and Cybersource to process online orders. Customers can see their cards being debited in real time, all in an SSL secure environment. For full information on our data quality and security please see our privacy policy.

We currently accept Visa, MasterCard and American Express credit cards or alternatively you are welcome to pay using your Paypal account.

Afterpay

Afterpay is available both online and in store which allows you to pay for your purchases over four equal fortnightly payments with no interest or additional fees, provided you pay on time. For full terms and conditions please visit Afterpay. Kathmandu accepts Afterpay purchases up to $2,000.

Contact Us

Our customer support team is here to help.

Phone
0800 001 234
Email
support@kathmandu.co.nz
Support Hours
Mon-Fri 8:30am-5pm NZST