On international orders, we offer a refund for damaged, faulty or incorrect items received, or a change of mind. However, we will not reimburse the cost of return shipping, or accept liability for customs duties or taxes. Before returning a damaged, faulty or incorrect item, please contact us to discuss. Please note we do not offer exchanges for international orders. If an alternative product is required, you will have to place a separate order for this.
You can return an item by post using any international postal service or courier. We recommend you mark your parcel as ‘returned goods’ to avoid customs delays. We take no responsibility for returns lost in the delivery process. You will need to contact your chosen courier to locate your parcel.
It can take up to 21 working days (excluding weekends and public holidays) for international returns to be received by our warehouse. Please also allow three business days from the date of receipt for your return to be reflected in our system.
We will send an email to confirm your refund. It will then take up to 10 business days for the refund to show in your account. Refunds may take longer to process during sales periods or if they fall close to a public holiday.