Change of mind? No worries.
Kathmandu provides quality outdoor gear for travel and adventure that is built to last. We believe you will be fully satisfied with your Kathmandu product. However, if you have any concerns, please contact us.
We are committed to complying with all obligations under consumer law. If you change your mind about your purchase, please read our Change of Mind Returns and Exchanges Policy below.
If you change your mind about a purchase, you can return the item. This applies to sale, clearance and full-priced items. You cannot exchange or return selected base-layer items such as underwear, for hygiene reasons, or goods sold as ‘seconds’.
Change of mind for online purchases
If you change your mind on an item purchased online, you can receive a full refund. Online purchases must be returned in original condition, with proof of purchase, within 30 days of the purchase date.
You can either return the item to one of our stores or send it by post. We do not cover the cost of delivery for change-of-mind returns. Return postage must be paid for by the returnee.
We will provide a refund on online order in the same form as your original payment. We will notify you by email once we have processed your refund. For more information see Returns within New Zealand.
Change of mind for in-store purchases
If you change your mind on an item purchased in-store, you can exchange this for another item or receive a credit note to the value of the purchased goods. In-store purchases must be returned in original condition, with proof of purchase, within 21 days of the purchase date. All returns of goods purchased in-store must be made in person at one of our stores.