Delivery and Shipping
Are you ready to buy online? Check out how we get our gear to you.
If you spend $100.00 or more with us in a single transaction within New Zealand, we will deliver your order to you for FREE! Under this and your delivery will be charged at $10.00. This is for all nationwide deliveries to your home or business address or post office box.
If you are an international customer please visit our International Shipping page for information.
When we despatch your item to you, an email confirmation will be sent. This email includes the freight provider we have used and a unique number that allows you to track your purchase.
Courier Post orders can be tracked via their website www.courierpost.co.nz.
PBT Couriers orders can be tracked via their website www.pbt.co.nz.
If possible the item will be left in a secure location at the address specified. Remember to create an account online and utilise the address book. You can have multiple addresses loaded and select these when checking out. This will ensure you will be available to receive your order.
If there are specific instructions please ensure that you enter these at the time of processing your order.
If you are having difficulty with receiving your delivery call us on 0800 001 234.
If you are in a residential area please allow 5 – 7 business days for your order to be delivered to you. If you are in a rural area, it may be an additional 1 – 2 business days.
Online shopping at kathmandu.co.nz offers delivery within New Zealand and to selected international destinations. For more details on international shipping visit Frequently Asked Questions. We currently do not deliver to international Armed Forces or Freight Forwarders.
Due to National legislation some items cannot be transported through our delivery provider. This includes (but not limited to) highly flammable items, aerosols, butane, blades, first aid kits, matches or any dangerous articles.
For further information please refer to the Ministry of Transport site which details Transporting Dangerous Goods safely and its associated acts or our freight provider’s site: Courier Post, PBT.
Packages do not ship from our Distribution Centre on the following holidays:
- New Year's Day
- New Year’s Holiday
- Waitangi Day
- Good Friday
- Easter Monday
- ANZAC Day
- Queen’s Birthday
- Labour Day
- Canterbury Anniversary
- Christmas Day
- Boxing Day
- Boxing Day Holiday
Please allow additional delivery times of up to 5 business days, if your order is placed within two days of the above public holidays.
Please note that orders placed after 12.00pm on a Friday may not be despatched until the following Monday. Weekends and all Public holidays are not classed as a business day. All orders will be processed on the first available business day.
During our major sale periods you may experience delays in receiving your order. Whilst we endeavour to have this to you in the time frames stated, please accept our apology in advance for any inconvenience this may cause. We will notify you of any delays or back ordered items via email.
Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.
What happens with non-delivery or lost parcels?
If you have still not received your parcel and your tracked parcel is showing as delivered on the courier website, a card should have been left informing you where it is. For non-signature deliveries, it might have been left in a safe place at the shipping address or with a neighbour. If a signatory was not available, the card should provide details on where and how to pick up your order or to rearrange delivery.
If you require further assistance, please email us at email@example.com or call us on 0800 001 234 for national calls. Our customer service team may be able to advise you further or initiate an investigation with the courier on your behalf.
Returns & Exchanges
If you have an item you wish to return or exchange check please refer to our Returns & Exchanges policy. Please note we do not offer exchanges on international orders.
Damaged or Faulty Item(s)
If you receive a damaged or faulty item, please email us at firstname.lastname@example.org or call us on 0800 001 234 for national calls, to discuss the issue and work out an appropriate solution.
Please visit our Frequently Asked Questions page for more information.